Frequently Asked Questions (FAQs)

Where is the library?

The James B. Duke Memorial Library is located adjacent to Biddle Hall, and across from the Carnegie Building. Consult the campus map or Historical Campus Tour.

Where can I park?

Parking by permit is enforced on campus between the hours of 8am - 5pm. You may wish to view the campus map. Campus police can direct guests to visitor's parking. If you are meeting with library staff, then please call ahead so a visitor's parking pass can be arranged.

How do I check out a book, get a library barcode, or pay a fine?

The Circulation Desk handles the checking in and out of books and other materials, issuing library barcodes, library fines, and other issues relating to library accounts. Circulation is located to the left upon entrance to the first floor of the library. For questions about your account or other circulation-related questions, please visit the Circulation Desk in person or call
(704) 371-6731.

How is the library organized?

The library is made up of more than 100,000 items. The library's online catalog provides access to its holdings. Materials are arranged using the Dewey Decimal System. With the exception of the New Books section, all materials on the First Floor are non-circulating and must be used within the library. The General Collection is located on the shelves of the Second Floor and may be checked out.

 

Where can I find the library's hours?

The library's current hours are found on the library's homepage and on the hours page of its website.

How do I start my research?

See the JILL - Module 3: Research tutorial on Moodle.

How do I find a specific item?

Find a book in the online catalog.  Note the location, call number, and status fields in the items record as shown below.
LOCATION CALL # STATUS
General Collection - 2nd Floor 880.22 D52c 2007 AVAILABLE

Next, note the STATUS of the item. If it indicates its available then item is present in the library. The status may read 'Checked out', 'Lost', or even 'Missing.' if this is the case then find another title.

Then the LOCATION field will tell you which floor and section the item shelved. If the location is General Collection the item is on the Second Floor. Most other materials are located on the First Floor.

Finally, look at the CALL NUMBER. Materials are shelved in numeric order on the shelves according to their call numbers. Note, in the Catalog, the Call Number appears horizontally. However, on the Book Spine, the Call Number will be printed vertically.

 

Where can I look up books and other materials?

You can look up print and non-print materials that the library holds through its online catalog.

How do I find journal articles?

The James B. Duke Memorial Library provides access to a variety of multidisciplinary scholarly journals, magazines, newspapers and e-books via our electronic databases. These subscription based resources are offered to supplement the library's print resources and to provide the most current information available for research and information needs. Access to databases is permitted from any location on or off campus. However, due to licensing restrictions access to some electronic resources are limited to current JCSU students, faculty, and staff with valid user IDs and passwords.

How and where can I make photocopies in the library?

A photocopier is located on the First Floor directly across from the Circulation Desk. Copies are $0.10 per page.

Where can I print in the library?

Directly across from the Circulation Desk is the 'Library CopyPrint' printer. On the Second Floor, to the right of the elevator, are the 'LibraryPool' printers.

How can I get library materials from other libraries?

Books and articles from journals not in the James B. Duke Memorial Library collection can be requested via the OCLC (Online Computer Library Center) bibliographic network. This network provides access to the holdings of thousands of other libraries worldwide. ILL services are available to students, staff, and faculty with a valid JCSU ID and library barcode. Requests for books normally take 1-3 weeks to fill and copies of journal articles usually are received within 5-7 days, or longer. Consult the Interlibrary page for more information. To make an Interlibrary loan request, have your library barcode available, and click here.

Where can I get more help?

You can find  contact information on in-person, phone, and instant messaging assistance on the Ask a Librarian page.

Are there computer labs in the library that I can use?

The computers on the First and Second Floors of the library are available for use by students, faculty, staff, and community users. Computers with multimedia design software and scanners are available for use in the Information Commons, Room 215 of the library.

Where can I materials my professor has placed on reserve in the library?

Materials on reserve for a class are located at the Circulation Desk and via Electronic Course Reserves. The materials copies may be checked out at the Circulation Desk for a period of 2 hours. Reserves may be renewed if no one is waiting on the item(s).
Overdue fines of $1.00 per hour are applied after 2 hours. All items are to be used in the library and are not allowed out the building. 
Reserve items are listed in the online catalog by instructor's name, course name, and course number. 

Is there a phone I can use in the library?

A campus phone is located on the 1st floor of the Library in the photocopier room across from the Circulation Desk.

Cell phones should be used in a courteous manner and, preferably, away from others who are studying. Please turn ringers to vibrate while in a library.

 

Can I fax documents from the library?

A fax machine is available during the hours of 8am-5pm in the Information Commons, Room 215 of the Library.

What if I lost something at the library?

"Lost and Found" items are held at the Circulation Desk, (704) 371-6731.

Where can I find copies of the university's yearbook?

Copies of the yearbook are available in several places in the Library. The Archives has a collection of all yearbooks and the Circulation Desk has the yearbooks from 1929-2007. The first year's and other publications are also available via the digital collections.

 

James B. Duke Memorial Library    100 Beatties Ford Road    Charlotte, NC 28216    704-371-6731

 
 

 

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