WELCOME CALL (704)371-6731 FOLLOW US
Top

Database Access Issues

If you got a message telling you that your password is wrong, try again and it should go through on the second try.

If you then get one of the following error messages (or something similar), here’s what to do:

 

Click on “Show Details or Advance” (as shown in the images above) — then, there will be a link asking you to “proceed if you trust this website” or a link that says something like “trust this website” (see the image below).

 

If you click on the link, you should be taken into the database. You might have to do this twice.

If you are getting to our databases through the library’s website, it’s secure and you don’t have to worry about your computer being affected.

We apologize for any inconvenience this may cause. We are aware of this issue and are actively working to resolve it.